1. GENERAL INFORMATION
At MARIA KOVADI FINE JEWELLERY we want you to be informed and take control of your data and the information you share with us and, above all, to be informed of their use by us. This Privacy Policy explains, which data we collect, how we use it and how we ensure its confidentiality, as well as the privacy terms of use of the website https://kovadi.com/. Its purpose is to help you decide which data you want to share with us and to inform you about your rights.
First, we would like to inform you that our company has taken all the necessary measures and has developed all the appropriate policies to fully comply with the requirements of the General Data Protection Regulation (GDPR) and to provide the highest possible level of protection for everyone involved with it.
In addition, you should know that:
The Controller shall be the company under the name “KALTSIDIS MARIA TOU ALEXANDER” (distinctive title: “MARIA KOVADI FINE JEWELLERY”), based in Athens, Attica (5 Kornarou Str., P.C. 10563) with General Electronic Commercial Registry 174479903000 (hereafter the “Company” or "us").
By continuing to browse our website, you automatically and unconditionally accept the terms of this Policy as amended from time to time. We invite you to refer to this Policy from time to time to be informed of any changes we may make. If you do not agree with the amendments, you must not take any action (use of the website). Everything you need to know about us and your data and the terms of use of our Website and Application are listed below.
2. TO WHOM THIS POLICY APPLIES
The following personal data privacy policy of MARIA KOVADI FINE JEWELLERY is addressed to you when:
navigating our Site,
purchasing products from our Company,
communicating with us, for any reason including placing an order of a product,
receiving notifications from us through our promotional actions,
hereinafter "you".
3. HOW YOU CAN COMMUNICATE WITH US
Contact details: For any matter related to this Policy and the processing of your personal data, you can contact us in the following ways:
By telephone service at the telephone number +30 698 032 8258, Monday to Friday 9:00am – 5.00pm.
By sending post to the postal address: Maria Kaltsidis, Kornarou 5, 10563 Athens, Greece.
By sending an e-mail to the e-mail address: info@kovadi.com
4. YOUR PERSONAL DATA
4.1. Your Personal Data includes any information that allows, either alone or in combination with other, your unique identification, in accordance with the provisions of the Regulation, the applicable each time Greek legislation and the decisions of the Greek Data Protection Authority (Hellenic Data Protection Authority) as well as the guidelines and decisions of the competent European institutions.
4.2. Indicatively, we collect the following categories of Personal Data about you from you when you:
Request to submit an order, we store the following data: Identity data (full name), Transaction/purchase data (billing address, place of delivery, value and time of purchase, payment method, refunds, receipt data), Contact data (telephone number, e-mail)
Communicate with us, we store the following data: Data and information or general comments you share with us, e.g. related to the products you use, filling a complaint or report a problem you face, relating to one of our products.
Subscribe to our newsletter, we store the following data: Contact data (e-mail)
The newsletter service is provided through a provider which follows European personal data storage standards (currently the Mailchimp platform). By subscribing to our newsletter, you consent to the storage and use of your data through this platform.
4.3. In addition, indicatively, we collect personal data about you by automated means when you navigate on the website. Specifically, we collect:
Technical data (Internet Protocol (IP) address, operating system).
Analytics data (statistical/pseudonymous data collected through cookies).
Date and time of your access.
Websites from which your system accesses our website.
Webpages that are called by your system via our website.
4.4. Payments made through our Website may be processed by third-party payment service providers, including, where applicable, Stripe, PayPal and Klarna. In connection with a payment, we may process information relating to the transaction, such as the payment method selected, payment status, transaction reference and refund information. Payment information processed directly by the relevant payment service provider is subject to that provider's privacy practices.
4.5. If you provide Personal Data on behalf of a third party, you must ensure that such third party has been notified of this Policy.
4.6. For us to keep your information updated, please keep us informed of any changes to your data that we process.
4.7. This website is not designed for children, and we do not knowingly collect information of personal character of children/ minors under the age of 18. If you are under 18 years, please do not use our website and do not provide any information to us.
5. COLLECTION & PROCESSING OF PERSONAL DATA
5.1. The data collected by our company is processed for various legitimate reasons, as applicable, including for the existence of a contract between us or at the conclusion stage and in order to fulfill it, due to legal obligations of the Company, arising from the existing legislation (e.g. tax provisions, commercial law, e-commerce legislation), the legal interest of the Company for reasons of operation of our business, such as recruiting the necessary staff or ensuring the safety of our products, with your consent, where required.
5.2. You should be aware that we may store, use and publish personal data that you have provided to us, if we deem this to be necessary, to comply with the applicable law, or a legal procedure, or if it is in the interest of the protection the life of an individual, as well as to ensure the quality of our products.
5.3. If the processing of your data is based exclusively on your consent, you may withdraw your consent at any time and henceforth by contacting the Company at info@kovadi.com.
5.4. Where consent is required for commercial communication to take place (e.g. for sending the MARIA KOVADI FINE JEWELLERY Newsletter), you may choose to receive this communication at the e-mail address you will provide us.
5.5. In any case that you withdraw your consent, the withdrawal of your consent will be valid for the future.
5.6. Some of your personal data may be processed on the basis of our legitimate interest and our Company's compliance with its legal obligation for other purposes, such as when we receive documents, requests, orders, writs/lawsuits, warrants, etc. from third legal authorities or bodies, such as supervisory, prosecution, judicial, tax authorities, for the investigation of crimes and your protection against fraud or the fight against all forms of criminality and infringement of legal rights.
6. PERIOD OF RETAINING YOUR DATA
We will retain your personal data for as long as you maintain your interaction with the Company and/or for as long as necessary to fulfil the processing purposes described above (e.g. if you maintain an Account, if you are subscribed to our newsletter, if you purchase any of our products, for tax purposes, etc.). Your personal data are deleted immediately after fulfilling the purposes for which they are retained, while some data (e.g. order data) may be kept anonymously or pseudonymized for statistical analysis purposes.
7. YOUR RIGHTS
In accordance with the regulation on the protection of natural persons regarding the processing of personal data and on the free movement of such data, you have the following rights:
A. Right to access and to information: you have the right to be informed by us about which of your data we have collected, for what purpose, for how long we intend to retain it and to whom we could transfer it, especially when it comes to third countries.
B. Right to rectification (correction): you can ask us to correct or complete incorrect or incomplete information that we keep for you.
C. Right to restrict and to object to processing; you can ask us to restrict or to stop processing your personal data if you believe that the information we have collected and retain is inaccurate, or if you no longer wish to receive informative and advertising messages about our products.
D. Right to data portability: you can request to receive a copy of your data that we retain and/or have it transmitted to another controller for you.
E. Right to erasure: you can request us to delete the personal data, namely data and information that we retain, if you wish to withdraw your consent for their retention and processing by us, according to the above, and, of course, if your data is unlawfully processed, in violation of the Personal Data Protection Regulation.
If you wish to exercise your rights, please contact us via email at info@kovadi.com.
8. RECIPIENTS OF YOUR DATA
8.1. In the context of the proper operation of our website and for the fulfilment of its contractual obligations, our Company cooperates with third party companies which access only to as much data as are necessary for activities such as the cases mentioned below:
8.1.1. When we collaborate with third parties, such as Service Providers and Partners who provide services on our behalf based on our instructions, for the hosting of our databases, development and technical support of the website, transportation and delivery of products, payments and refunds, providing accounting and legal services, conducting marketing activities and communication, optimization of our products and services, functional and computerized organization of the website. Such service providers may include, as applicable, payment service providers (such as Stripe, PayPal and Klarna), delivery and courier providers (such as DHL and FedEx), as well as providers of website hosting, technical support, analytics and marketing services.
8.1.2. When we collaborate with any public, police, administrative or judicial authority (e.g. in the case of a legal order, an administrative order, or a formal preliminary examination).
8.2. When transferring your personal data, we continuously ensure the highest possible level of security. Therefore, your data will only be transferred to service providers and partner companies, which have been carefully selected and bound by contract in advance.
8.3. All partner companies that support our Company’s systems and operation, access only to as much of your data as are strictly necessary for the service they provide to us. They are contractually bound to maintain the confidentiality of your data and all technical and organizational secure processing measures and not to use your information in any way other than to help us provide you with the products and services we have agreed.
8.4. Where your Personal Data is transferred outside the European Economic Area, the Company ensures that such transfers are carried out in accordance with applicable data protection legislation and that appropriate safeguards are in place, where required.
9. DATA SECURITY
10.1. The Company takes all necessary technical and organizational security measures to protect and ensure the privacy and the online and offline security of your personal data. If you have any question about the security provided through the Website, you can email us at info@kovadi.com.
9.2. The Company selects persons with appropriate professional qualifications to carry out the processing who provide sufficient guarantees in terms of technical knowledge and personal integrity to ensure confidentiality. The Company, through both its respective contractual commitments and its partners, takes all necessary security measures to protect and ensure the privacy, confidentiality and integrity of personal data. In any case, their security in the platform environment is subject to events beyond the Company's sphere of influence, as well as errors due to technical or other network weaknesses beyond the Company's control or reasons of force majeure or unforeseeable circumstances.
10. COOKIES WE COLLECT AND USAGE OF THEM
The Website uses cookies and similar technologies for purposes including its proper operation, functionality, analytics and, where applicable, personalised content or advertising. Where required by applicable law, non-essential cookies and similar technologies are used only with your consent. You may manage or withdraw your cookie preferences at any time through the cookie settings available on the Website.
For further information about the cookies and similar technologies used on the Website, their purposes and duration, please refer to our Cookie Policy.