These Terms and Conditions (“Terms”) govern the access to and use of the website located at https://kovadi.com/ (the “Website” or “Site”), as well as the purchase of products offered through the Website and, where applicable, products offered following an enquiry or request made through the Website.
Please read these Terms carefully before using the Website or placing an order. By accessing or using the Website, you acknowledge that you have read and understood these Terms. By placing an order through the Website, you agree to be bound by the Terms applicable to the relevant purchase.
Use of the Website and any purchase made through it are also subject, as applicable, to our Privacy Policy, Cookie Policy, Shipping and Returns Policy and any other policies or information expressly referred to in these Terms.
1. WHO WE ARE
The Website is owned and operated by “KALTSIDIS MARIA TOU ALEXANDER”, trading under the distinctive title “MARIA KOVADI FINE JEWELLERY”, with registered address at 5 Kornarou Street, P.C. 10563, Athens, Greece, General Commercial Registry (G.E.MI.) number 174479903000, Tax Registration Number 167570227, competent Tax Office DOY A΄ Athens (the “Company”, “we”, “us” or “our”).
You can contact us at:
E-mail: info@kovadi.com
Telephone: +30 698 032 8258
Postal address: 5 Kornarou Street, P.C. 10563, Athens, Greece
2. PRODUCTS
2.1 Product Information
We take reasonable care to ensure that the descriptions, photographs, prices and other information relating to the products displayed on the Website are accurate and up to date.
Due to the nature of jewellery and the materials used, certain characteristics of a product may vary slightly from one piece to another. Where applicable, information concerning dimensions, weight, precious metals, gemstones, stone weight or other product characteristics is provided on the relevant product page.
Product images are intended to provide as accurate a representation as reasonably possible. However, colours and other visual characteristics may appear differently depending on the screen, device or display settings used. Products may also be displayed at a larger or smaller scale for illustrative purposes. Customers should therefore refer to the measurements, dimensions and specifications stated on the relevant product page.
Any natural variations inherent in gemstones or other natural materials are not considered defects, provided that the product otherwise conforms to the characteristics and specifications agreed at the time of purchase.
2.2 Product Availability
The availability of each product is indicated on the relevant product page. All products and orders are subject to availability.
The inclusion of a product on the Website does not guarantee that it will remain available until an order is accepted by us. If a product becomes unavailable after an order has been submitted, we will inform you as soon as reasonably possible and, where any payment has already been made in respect of that product, the relevant amount will be refunded.
2.3 Products Available “Price Upon Request”
Certain products may not be available for immediate purchase through the Website and may instead be displayed as “Price Upon Request”, “Enquire”, “Contact Us” or with similar wording.
Submitting an enquiry in relation to such a product does not constitute an order and does not, by itself, create a binding contract between you and the Company.
Following your enquiry, we will provide you with the relevant information concerning the product, including, as applicable, its availability, specifications, price or the manner in which the price is calculated, applicable taxes, estimated delivery or production time, delivery costs and available payment methods.
2.4 Bespoke, Made-to-Order and Personalised Products
Certain products may be made, altered or personalised according to specifications provided or selected by you, including, where applicable, sizing, engraving or other individual specifications.
You are responsible for ensuring that any measurements, sizing information, wording for engraving or other specifications provided by you are complete and accurate before the order is confirmed.
Where a requested specification is unavailable or cannot reasonably be implemented, we will contact you before proceeding with the order and, where appropriate, propose an alternative.
Products made to the customer's specifications or clearly personalised may be subject to different cancellation and return conditions, as further described in the section on Withdrawal, Returns and Refunds below. Nothing in this clause affects your statutory rights in relation to products which are faulty or otherwise do not conform to the contract.
3. INTELLECTUAL AND INDUSTRIAL PROPERTY
All content made available through the Website, including, without limitation, texts, photographs, images, graphics, logos, trademarks, trade names, distinctive signs, product names, jewellery and product designs, sketches, drawings, collections, layouts, software and other material (the “Content”), is owned by or lawfully licensed to the Company and is protected by applicable intellectual and industrial property laws.
All intellectual and industrial property rights relating to the Company’s trademarks, trade names, logos, jewellery designs, product designs and other distinctive elements remain vested in the Company or their respective lawful owners. The display of any product or Content on the Website, as well as the purchase of a product, does not grant or transfer to the user or customer any intellectual or industrial property right in such Content or product design.
Except as expressly permitted by applicable law or with the Company’s prior written consent, the Content may not be copied, reproduced, modified, adapted, published, distributed, transmitted, displayed, commercially exploited or otherwise used, in whole or in part. In particular, the Content, including photographs, drawings, sketches and product or jewellery designs, may not be used for the unauthorised commercial reproduction or imitation of the Company’s products or designs.
4. LIMITED LICENSES
We grant you a limited, revocable and non-exclusive license to access and make personal use of our Website. This limited license does not include the right to:
frame or utilize framing techniques to enclose the Website or any part thereof;
modify or download the Website or Content (except caching or as necessary to view the Website);
make any use of the Website or Content other than for personal use;
create any derivative work based upon either the Website or Content;
use any meta tags or any other "hidden text" utilizing our name or the trademarks or otherwise use the trademarks; or
use software robots, spiders, crawlers, or similar data gathering and extraction tools on the Website or to obtain data from users of the Website or take any other action that may impose an unreasonable burden or load on our infrastructure.
Any unauthorized use by you of our Website terminates the limited licenses set forth in this section without prejudice to any other remedy provided by applicable law or these Terms.
5. DISCLAIMER
Our Website and content are provided 'as is'. To the extent permitted by applicable law, the Company does not provide any warranty, either express or implied, that the content is integral, accurate, true, up-to-date, merchantable nor that it is non-infringing or appropriate for any use, application or purpose. The Company makes reasonable efforts to ensure the proper and secure operation of the Website and the accuracy of the information made available through it. However, the Company does not guarantee that access to the Website will be uninterrupted or error-free or that the Website will at all times be free from technical faults, interruptions or other errors beyond its reasonable control.
The Company may temporarily suspend or restrict access to all or part of the Website where reasonably necessary for maintenance, updates, security or other technical reasons.
Nothing in this section excludes or limits any rights or remedies available to consumers under applicable law in relation to products purchased from the Company.
6. NEWSLETTERS
You may choose to subscribe to our newsletter in order to receive news, updates and information about our products, collections, events and other promotional communications.
You may unsubscribe at any time by using the unsubscribe link included in our communications or by contacting us at info@kovadi.com.
For further information on how we process your personal data for marketing purposes, please refer to our Privacy Policy.
7. PURCHASE POLICY
Products available for online purchase may be ordered directly through the Website. Placing a product in your shopping bag does not guarantee its availability.
The price applicable to each product is the price displayed on the Website at the time the order is placed and includes VAT where applicable, unless otherwise indicated. Any applicable delivery charges and other costs will be displayed during checkout before you place your order.
Before placing your order, you will be able to review the products selected, your billing and delivery information, the applicable delivery charges and the total amount payable, and to correct any errors.
By placing an order, you submit an offer to purchase the selected products in accordance with these Terms. Once your order has been placed, you will receive an acknowledgement by email confirming the details of your order. This acknowledgement confirms receipt of your order but does not constitute acceptance of it. All orders are subject to availability and acceptance by the Company.
If we are unable to accept or fulfil your order, we will inform you accordingly and refund any amount already paid in respect of that order.
Products displayed as “Price Upon Request”, “Enquire”, “Contact Us” or with similar wording are subject to the enquiry process described in Section 2.3 above and are not purchased through the standard online checkout.
The online checkout is intended for purchases made by consumers for personal use. If you wish to purchase products in the course of a business or professional activity, including for resale, please contact us directly at info@kovadi.com. B2B orders, whether within the European Union or to countries outside the European Union, are arranged separately with the Company and are subject to the terms applicable to the relevant transaction.
If a product you receive is faulty, damaged or does not conform to your order, please contact us at info@kovadi.com as soon as reasonably possible.
Your rights in relation to faulty or non-conforming products are governed by applicable law and are not affected by our return policy or by any exclusion applicable to bespoke, made-to-order or personalised products.
8. PAYMENT
The payment methods available for your order will be displayed during the checkout process. Depending on the country of delivery, the value of the order and the payment method selected, certain payment options may not be available.
A. Payment by Card
Payment may be made by the credit, debit or prepaid cards displayed as accepted at checkout. Card payments are processed securely through Stripe or any other payment service provider indicated at checkout.
Card payments are subject to validation and authorization by the relevant card issuer and payment service provider. The Company is not responsible for any refusal or delay in authorization by such third parties.
B. PayPal
Where available, you may choose to pay through PayPal. You will be directed to the relevant PayPal payment process and your payment will be subject to PayPal's applicable terms and conditions.
C. Klarna
Where available, you may choose to pay using Klarna. The Klarna payment options available to you, including any option to pay at a later date or in instalments, will be displayed at checkout and may depend on your country, the value of your order and Klarna's applicable eligibility requirements.
Payments made through Klarna are subject to Klarna's applicable terms and conditions and any approval or eligibility checks carried out by Klarna. The relevant payment terms will be made available to you before you select and confirm the Klarna payment method.
D. Bank Transfer
Where bank transfer is available or has been arranged directly with the Company, payment must be made to the bank account communicated to you by the Company within five (5) business days, unless otherwise agreed.
The payment reference should include your full name and order number or other reference provided by the Company. The order will be processed following receipt and confirmation of the relevant payment. If payment is not received within the applicable period, the order may be cancelled.
E. Cash Payment
Where available, payment may be made in cash, subject to the limits and requirements imposed by applicable law.
Payment Authorization
Payments may be subject to security, validation and authorization checks by the relevant payment service provider. Depending on the payment method selected, the amount payable may be authorized, reserved or charged when the order is placed.
If an order is not accepted by the Company, any amount already collected will be refunded using the applicable payment method.
9. SHIPPING
We offer delivery to the destinations available for selection during the checkout process. Orders are shipped through DHL, FedEx or such other courier service as may be indicated at checkout.
9.1. Shipping Costs
Shipping costs are calculated based on the delivery destination, the products ordered and the delivery option selected, and will be displayed during checkout before you place your order.
For products available on request or orders arranged directly with the Company, the applicable shipping costs will be communicated to you before the order is confirmed.
9.2. Delivery
The estimated delivery time applicable to your order will be indicated during the ordering process or communicated to you by the Company. Delivery times are estimates and may vary depending on the destination, product availability and the time required to process the order.
Bespoke, made-to-order or personalised products may require additional production and delivery time, which will be communicated to you as applicable.
If delivery is materially delayed for reasons beyond our reasonable control, we will inform you as soon as reasonably possible.
Delivery will be made to the address provided by you when placing your order. You are responsible for ensuring that the delivery information provided is complete and accurate.
Depending on the delivery service and the value of the order, a signature or other proof of delivery may be required.
9.3. Duties and Import Charges
For deliveries outside the European Union, customs duties, import taxes and other charges may apply depending on the destination country. Unless expressly stated otherwise at checkout or communicated to you by the Company, such charges are not included in the product price or shipping costs and are the responsibility of the recipient.
The Company has no control over charges imposed by customs or other authorities in the country of destination.
10. RETURNS AND EXCHANGES
10.1 Right of Withdrawal
Consumers have the right to withdraw from an online purchase within fourteen (14) days from receipt of the product, without giving any reason.
To exercise this right, you must notify us within the above period at info@kovadi.com or by using the Model Withdrawal Form available on the Website and return the product in accordance with the return instructions provided by us.
10.2 Returns
Returns are accepted within thirty (30) days from the date the order is received, subject to the conditions set out below.
Products must be returned unused, unworn and in their original condition, with all tags and protective materials intact and, where applicable, together with their original packaging, certificates and any accompanying accessories or documentation.
10.3 Bespoke and Personalised Products
Bespoke, made-to-order or personalised products, including products made, altered or engraved according to your specifications, cannot be returned and are not subject to the right of withdrawal, in accordance with applicable law.
This does not affect your statutory rights in relation to faulty or non-conforming products.
10.4 Return Process and Costs
Before returning a product, please contact us at info@kovadi.com to receive the relevant return instructions.
Products must be appropriately and securely packaged for return. The cost of returning the product is borne by the customer, unless the product is faulty or non-conforming or otherwise required by applicable law.
We recommend retaining proof of shipment until the return has been completed.
10.5 Refunds
Refunds will be processed following receipt and inspection of the returned product and will be made using the same payment method used for the original purchase.
In the case of statutory withdrawal, standard delivery costs will be refunded where required by applicable law. Additional or expedited delivery costs will not be refunded.
For returns made after the statutory withdrawal period and within the thirty (30)-day return period, shipping and delivery costs are non-refundable.
11. PERSONAL DATA
The processing of personal data in connection with the use of the Website and the purchase of our products is carried out in accordance with applicable data protection legislation and our Privacy Policy.
For further information on how we collect, use and protect your personal data, as well as on your rights, please refer to our Privacy Policy.
12. COOKIES AND ANALYTICS
The Website uses cookies and similar technologies for purposes including its proper operation, functionality, analytics and, where applicable, personalised content or advertising.
Non-essential cookies and similar technologies are used subject to your consent, where required by applicable law. You may manage or withdraw your preferences through the cookie settings available on the Website.
For further information, please refer to our Cookie Policy.
13. MISCELLANEOUS
If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions will remain in full force and effect.
These Terms, together with the Privacy Policy, Cookie Policy and any other policies or information expressly incorporated by reference, govern your use of the Website and, where applicable, your purchase of products from the Company.
The Company may update these Terms from time to time. Any updated Terms will apply from the date on which they are published on the Website and will not affect orders already accepted by the Company before that date.
Failure by the Company to exercise or enforce any right under these Terms shall not constitute a waiver of that right.
14. GOVERNING LAW AND JURISDICTION
These Terms and any contract concluded with the Company are governed by Greek law.
Any dispute arising out of or in connection with these Terms or a purchase from the Company shall be subject to the jurisdiction of the competent courts in accordance with applicable law.